As you might predict, there are a lot of nuts and bolts that need to be fine-tuned to integrate your business with both our software platform, and one of our physical warehouses. This is where our fulfilment experts come in.
Our fulfilment experts are responsible for the smooth onboarding of the 70% of our client base that opt for our rounded package of fulfilment services. Each client consigns the entirety of their products to be managed within our four fulfilment centres spanning the North of England.
Taking down the details
fulfilmentcrowd onboarding begins by arranging a billing process. This is often a confusing and taxing ordeal for eCommerce retailers looking to outsource their logistics operations, involving back-and-forth negotiation. However, at fulfilmentcrowd, our unique proposition of zero contracts, zero minimums and our best rates make us the most stress-free and straightforward, yet profitable option in our field. Our clients are billed on a monthly pay-as-you-go basis, setting up a direct debit mandate through our Finance department. With this completed, our fulfilment experts follow a set system to create the perfect onboarding experience.
Our fulfilment experts act as the middle man between our new clients and hard-working warehouse staff, calibrating new stock with our fulfilment requirements. Our clients are sent an onboarding questionnaire, requesting the details of any oversized and hazardous products in their inventory, as well as any expiry dates, should they be using our ambient food fulfilment service. With this knowledge, our fulfilment experts can ensure that our client’s stock adheres to our warehouse standards, and finalise an estimated date to receive it. At our client's request, we can also physically transport their stock to our warehouses.
fulfilmentcrowd offer bespoke packaging services to our clients, from our cost-friendly packaging to luxury gift wrapping. Once our fulfilment experts receive our client’s logo, their brand is represented on every packing note and dispatch e-mail sent to their customers through our system. As well as this, our fulfilment experts integrate our client’s current eCommerce platform with our software. Offering the amenity of our in-house customer service team to handle the customer queries of our clients is an additional, unique fulfilment service that we are proud to provide.
With all this information, the set-up process for our fulfilment experts is nearly done. One week before going live, our fulfilment experts undergo training sessions with our new clients, explaining how our fulfilment centre and software works alongside their business to ensure sustainable growth. Once up and running, our dedicated fulfilment experts remain the first point of contact for any future queries, be that technical assistance or practical support.
What do our Fulfilment Experts think?
We spoke to one of our longest serving fulfilment experts, Phil Smith, about what makes him happiest when at work. He explained that the trust new start-ups place in our platform makes him proud to work for fulfilmentcrowd. This only becomes more rewarding when customer satisfaction levels increase with our performance. Impressed by how our software fulfils a drastically higher volume of orders while freeing up time for our clients to focus on growing other aspects of their business, our platform really is a win-win.
by Liz Churm on 27/07/2018