There are a lot of moving parts involved in running a successful company, each with their own key role. With this said, the importance of a sales team should never be overlooked. Not only is the fulfilmentcrowd sales team a significant driving force behind our business growth; with the highest customer exposure of all our teams, they also have a huge influence over brand reputation and client relationships. Our members are essentially the face of our brand, bridging the gap between what online retailers want, and how our platform provides this.
Setting things in motion
Our sales team work closely with our Marketing department, receiving potential leads from the contact form and cost calculator on our website. This is a helpful resource producing instant quotes for potential clients, based on an analysis of their storage, pick, pack and delivery costs. At fulfilmentcrowd, we also receive regular customer referrals based on recommendations from current clients. With these leads, our sales team get down to work. After initial contact, and an understanding of their fulfilment requirements, our sales team develop a full rate proposal to present to the customer. This includes an in-depth description of how our technology, services and fixed, universal pricing method can benefit their business. Our new customers can choose their preferred option from a list of domestic and international couriers as well as an experienced customer service advisor to represent their brand. As a little thank you, our client is offered both our hardware-based and web-based software platforms, with up to two users free of charge for their lifetime as a customer.
Signing on the dotted line
With a bespoke proposal sent to each new customer, our sales team conduct a follow-up call to answer any burning questions. Once happy, our customer is then sent our set of terms and conditions. These are unique to other logistics providers on the market, as we include our Service Level Agreement (SLA), detailing distinctive performance measures that we promise to work to. With this, we are signing a contract as much as our new clients. Once both parties have signed on the dotted line, our sales team pass our new client over to the Finance department to set up their monthly direct debit mandate. Our new clients are then assigned to a fulfilment expert to carry them through the onboarding process.
What does our sales team think?
We asked Business Development Manager, Matt Simmons, what working in sales is really like. A confident and friendly addition to the family, Matt loves meeting new people, so being the face of our brand is his favourite part of the job. Matt explained that he has worked in high pressure environments in the past. However, here at fulfilmentcrowd, the only metric through which our sales team are assessed is ensuring that our solutions fit the customer’s needs. It is therefore rewarding for Matt when he watches new clients grow as a result of coordinating their business with our fulfilment services.
by Liz Churm on 24/07/2018