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Lorax Project
Creating lasting and effective customer partnerships
We invest time and resources into ensuring you are 100% satisfied with our technology and services.
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Respect
The best relationships are based on mutual respect and courtesy in good times and bad.-1.svg)
Diligence
A proven method to ensure no stone is left unturned during the onboarding process.-1.svg)
Success
We understand what good looks like but never accept less than great!Creating great eCommerce success stories around the globe
We have helped hundreds of online retailers establish and grow their businesses. In parallel, we have been able to continually invest in our international network of centers and award-winning platform. We’re so passionate about our customers' growth that we have a dedicated team of eCommerce experts who understand what success means for you and how to best to achieve it.
"My business is underpinned by fulfilmentcrowd and their consistently excellent service levels"
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A proven approach
Once you register for a fulfilmentcrowd account, we automatically enroll you in the Customer Success Program.
Phase 1 - pre-sales
How was the website? Were you able to access the resources needed to help make your decision? Did you find our people approachable and professional?
Phase 2 - onboarding
What are your first impressions of the fulfilmentcrowd platform? Have our policies and procedures been clearly explained? Are you confident in us?
Phase 3 - launch
Did goods receiving timescales and shipping services live up to your expectations?
Was your first bill in line with the pricing tariff presented?
Phase 4 - rating
Would you recommend fulfilmentcrowd to others? Are the service and shipping costs working for you? What could be improved in general?
The Customer Success Program at a glance
Powerful partnerships are built on shared success and that's why your honest feedback during the early part of our relationship is so critical. The Customer Success Program has been designed and refined over time to ensure you are being provided with the right guidance from great people who are invested in your plans and future prosperity.
"fulfilmentcrowd are an essential partner and a core element of our e-commerce eco-system."
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