Delivery IQ gets to work before an order is even dispatched. Automated pre-flight checks identify missing or inaccurate delivery data, helping your brand resolve potential issues before parcels leave the warehouse.
Delivery & Returns
Technology that protects your post-purchase experience
The customer journey never ends at dispatch. Our Delivery IQ module helps you stay ahead of delivery issues and simplify your returns management — all via one platform.
View CSS
SVG CSS
CSS in
CSS out
Delivery & Returns overview
Stay in control long after an order leaves the warehouse
Once an order is on its way, Delivery IQ monitors its progress through every stage of the delivery journey. Real-time tracking and proactive issue management keep your team informed — without the need to constantly check carrier portals.
White-label tracking keeps customers in the loop as their order moves through the fulfillment journey. And, when an issue occurs at the fault of the carrier, we’ll credit your brand while we chase costs in the background. Faster refunds, faster resolutions, happier customers.
Returns are inevitable, but they don’t need to drain your profits. Thanks to fulfilmentcrowd technology, you’ll manage delivery and returns through one connected platform, keeping your customers updated while keeping tabs on every returned item.
%203.webp?width=1200&name=fulfilmentcrowd%20Photos%20(330)%203.webp)
fulfilmentcrowd is a true extension of our brand. As we’ve scaled worldwide, their team’s flexibility, expertise and personal service supported us every step of the way.
Adam Ward, Founder, PHIX
fulfilmentcrowd has been a key player in supporting our direct-to-consumer growth in the UK. Their technology not only provides support for our promotional campaigns, but enables us to offer greater flexibility to our customers.
John Luck, Chief Marketing Officer, Carabao
eCommerce operations are fully optimised for the product mix and the centre is proximal to our national distribution centre.
Neil Hodgkiss, Head of Digital, Jollyes
As our business has evolved, fulfilmentcrowd has continued to adapt alongside us, supporting large product launches, busy campaign periods and helping us expand into new markets. Having a fulfilment partner we can rely on has given us the confidence to keep growing.
Simon Payton, Head of Logistics, MeAmora
Expanding globally requires a partner that removes barriers to growth. fulfilmentcrowd’s tech-driven solutions, expertise in regulated products, and seamless multichannel integration were instrumental.
Lorent Salihu, Gisada
Pre-dispatch validation
Delivery issue resolution
White label tracking
Automated carrier claims
Intelligent returns management
Multi-carrier management
Global delivery visibility
Delivery & Returns
Put your brand in front of delivery issues
- Proactive delivery management from dispatch to doorstep
- White-label tracking to reduce customer support pressure
- Connected delivery and returns management via one platform
View CSS
SVG CSS
CSS in
CSS out
Our platform
See what else our platform has to offer
Inventory Control
Keep stock visibility, allocation and availability connected in real-time and all in one place with our Inventory Control module, allowing your brand to stay accurate and informed as it scales.
Workflow Automation
Access tools to manage everything from DTC fulfillment and retail compliance to cross-border shipping and complex B2B orders. With our Workflow Automation module, you decide how your operation runs in our warehouses.
Integrations & Customisation
Our platform supports integrations across multiple systems and routes to market, from pre-built configurations to custom requirements via Open API and Webhook support.