Delivery IQ gets to work before an order is even dispatched. Automated pre-flight checks identify missing or inaccurate delivery data, helping your brand resolve potential issues before parcels leave the warehouse.
Delivery & Returns
Technology that protects your post-purchase experience
The customer journey never ends at dispatch. Our Delivery IQ module helps you stay ahead of delivery issues and simplify your returns management — all via one platform.
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Delivery & Returns overview
Stay in control long after an order leaves the warehouse
Once an order is on its way, Delivery IQ monitors its progress through every stage of the delivery journey. Real-time tracking and proactive issue management keep your team informed — without the need to constantly check carrier portals.
White-label tracking keeps customers in the loop as their order moves through the fulfillment journey. And, when an issue occurs at the fault of the carrier, we’ll credit your brand while we chase costs in the background. Faster refunds, faster resolutions, happier customers.
Returns are inevitable, but they don’t need to drain your profits. Thanks to fulfilmentcrowd technology, you’ll manage delivery and returns through one connected platform, keeping your customers updated while keeping tabs on every returned item.
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fulfilmentcrowd has been a key player in supporting our direct-to-consumer growth in the UK. Their technology not only provides support for our promotional campaigns, but enables us to offer greater flexibility to our customers.
John Luck, Chief Marketing Officer, Carabao
Everything simply clicked into place. Orders are processed within minutes and sent to my customers with faultless service.
Jennifer Bailey, Founder, Calla Shoes
Expanding globally requires a partner that removes barriers to growth. fulfilmentcrowd’s tech-driven solutions, expertise in regulated products, and seamless multichannel integration were instrumental.
Lorent Salihu, Gisada
Being smart isn’t enough to build a truly successful brand – you need the right partnerships. With fulfilmentcrowd, we’ve built a scalable data-driven infrastructure that’s powered our rapid growth.
Daniel Djukic, Founder, Empower Brands
Having the data at the click of our fingers on the fulfilmentcrowd platform is already saving us hours, and I know that my finance, operations and customer service teams are all loving it.
Nick Marsden, Co-founder and Director, OOSC Clothing
Pre-dispatch validation
Delivery issue resolution
White label tracking
Automated carrier claims
Intelligent returns management
Multi-carrier management
Global delivery visibility
Delivery & Returns
Put your brand in front of delivery issues
- Proactive delivery management from dispatch to doorstep
- White-label tracking to reduce customer support pressure
- Connected delivery and returns management via one platform
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Our platform
See what else our platform has to offer
Inventory Control
Inventory Control keeps your stock visibility, allocation, and availability connected in real-time and all in one place, vital for staying accurate and informed as you scale.
Workflow Automation
Workflow Automation determines how things get done in the warehouse, giving your brand the tools to manage everything from DTC fulfillment and retail compliance to international shipping and complex B2B orders.
Integrations & Customization
Our platform supports integrations across multiple systems and routes to market, from pre-built configurations to custom requirements via Open API and Webhook support.