Delivery IQ is a fulfilmentcrowd platform module designed to improve the postpurchase experience by helping businesses identify and resolve delivery issues before they affect customers. By providing greater visibility into the delivery journey, it supports improved customer satisfaction and retention.

Our technology

Fulfillment tech designed for the modern brand

Q: Is the fulfilmentcrowd platform developed in-house?

Yes. fulfilmentcrowd's technology is developed and maintained by its in-house product and development teams. Continuous investment and customer feedback help shape new features and improvements, ensuring the platform evolves alongside the needs of modern eCommerce businesses.

Q: What systems can the fulfilmentcrowd platform integrate with?

The platform integrates with a wide range of eCommerce platforms, marketplaces, and ERP systems. These integrations help synchronize inventory, orders, and other important fulfillment data, giving businesses a connected view of their operations without relying on multiple disconnected systems.

Q: Can I manage B2B and DTC fulfillment in one system?

Yes. fulfilmentcrowd enables you to manage both B2B and direct-to-consumer (DTC) fulfillment through a single platform. Orders, inventory, sales channels, and fulfillment operations are brought together into one system, giving you a single source of truth while reducing the need to manage multiple providers or processes.

Q: How does fulfilmentcrowd use customer feedback to improve its technology?

Customer feedback plays a key role in the platform's development. fulfilmentcrowd works closely with customers to understand operational challenges and prioritize new functionality that delivers real business value. This ongoing collaboration helps ensure the platform continues to meet the changing needs of growing brands.

Q: How does fulfilmentcrowd's technology help businesses scale?

As businesses expand into new sales channels, regions, and markets, the fulfilmentcrowd platform keeps inventory, orders, and fulfillment connected through one system. This helps to improve visibility and make it easier to manage growth without introducing additional fulfillment platforms.

Q: Why does fulfilmentcrowd invest in its own technology?

Building technology in-house gives fulfilmentcrowd greater control over innovation and product development. Rather than relying on third-party software, the business can continually enhance its platform, respond to customer feedback more quickly, and develop features that directly support modern fulfillment operations.

Built in-house and improved daily, our tech sits at the heart of everything we do. Thanks to continuous investment and a team of 40+ developers, we provide ambitious brands with a platform that powers their growth across multiple regions and channels.

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More than just moving products from A to B

Our goal is simple: to make fulfillment simpler for rapidly growing brands. To achieve this, we’ve invested in building our own fulfillment platform, designed to bring sales channels and global markets into one connected view.

Whether you’re selling DTC, B2B or across multiple territories, our platform gives you a single source of truth across inventory, orders, fulfillment, delivery, returns, and more. With a one partner, one platform approach to global fulfillment, we help brands grow without any of the growing pains.

One platform for every channel, market, and warehouse

As brands grow, fulfillment can quickly become more complex without the right infrastructure in place. New channels, systems, customers, and markets are all good on paper, but can have a negative impact if fulfillment can’t keep up.

That’s why we’ve designed our platform to bring everything together through one connected operational view, helping you manage global fulfillment with greater visibility and confidence as you scale.

eCommerce, marketplace, and ERP integrations
DTC and B2B fulfillment through one platform
Visibility across inventory, orders, delivery, and returns
Global network to support tech-led growth

Explore the platform

Built for customers, improved through feedback

Technology is never finished. As customer requirements evolve, we keep feedback channels open to ensure our platform stays aligned with the needs of growing brands — rather than standing still as commerce changes around it.

By keeping conversations open with customers, we’re able to understand their problems and invest in solutions to solve them. We’ve committed over $1 million into building our Delivery IQ module, designed to combat one of the most sensitive points in the eCommerce journey — bad delivery.

With investments into key areas like delivery and returns (and countless others), we’re able to offer a platform that not only continually adapts to modern business needs, but one that actively contributes to our customers’ growth journeys.

1993

Founded as Exact Abacus Ltd, we began our journey by providing ERP (Enterprise Resource Planning) solutions, laying the groundwork for what was to come.

As the business evolved, future CTO Lee Gregson joined, bringing his expertise and innovative approach to the team. In 1998, Lee Thompson, now CEO, came on board — a key player in driving the company toward its future as a leader in fulfillment technology.

2000

In 2000, we took a bold step and launched a Unix-based ERP system as a hosted SaaS solution, an industry first.

This move positioned us as industry challengers that aimed to consistently push boundaries. In 2001, we added another first by launching Third Party Fulfilment as a value-added service, expanding our offerings and laying the groundwork for what the business eventually became.

2005

By 2005, our business growth demanded more space, leading us to a new 15,000 sqft warehouse and office complex at Matrix Park.

Not stopping there, in 2007, we launched a new ERP platform based on Microsoft technologies, making our solutions even more prepared for the next phase of our journey.

2015

In 2015, we launched a web-based interface that made managing operations easier than ever.

The following year, we acquired a second, 11,000 sqft warehouse at Matrix Park, increasing our capacity and setting the stage for more ambitious goals. Our expansion continued in 2017 when we signed our first network partner and opened the Martland Park center, further extending our reach.

2019

In 2019, we rebranded as fulfilmentcrowd Ltd, reflecting our growth in the fulfillment and logistics industry.

In 2020, our global expansion began, with new centers launched in France, Germany, the Netherlands, and the USA. With BGF investing to accelerate our growth, 2021 marked the arrival of Paul Taylor as COO — now Managing Director — bringing even more industry expertise to drive us forward.

2022

In 2022, we launched the Retailer App, designed to support omnichannel brands with managing their fulfillment in one place.

In 2023, we opened our largest center to date (500,000 sqft) at Magna Park (UK), partnering with Iron Mountain. We continued to innovate in 2024 with the launch of Delivery IQ — addressing consumer parcel anxiety — and the Service App to improve in-center operations. Later that year, we continued our growth with another center in Dublin, Ireland.

2025

April 2025 marked the opening of another center, putting a pin down under with an expansion into Australia.

Located in Kemps Creek, Sydney, the 20,000 sqft site offers brands the opportunity to serve customers in the APAC region. In June, investment from UK-based private equity firm Palatine sparked our next phase of growth, a landmark moment for our future aspirations as a company.

2026

Our growth story continued into 2026 with the opening of three centers in the United States — replacing our two previous US centers — in partnership with Royal Fulfillment.

Located in New Jersey, Chicago, and Los Angeles, our new US network provided customers with coast-to-coast American fulfilment for the first time. Then, in May, we announced the acquisition of Dutch eCommerce logistics specialists Fulfilment.nl, further accelerating our growth and offering within the EU.

Today

With 17 fulfillment centers worldwide and an award-winning platform, we help omnichannel brands manage their global fulfillment in one place.

We’ve got no intention of slowing down anytime soon, as we strive to become the world’s number one fulfillment platform for omnichannel brands.

What is the fulfilmentcrowd platform?

The fulfilmentcrowd platform is fulfillment technology that connects inventory, orders, fulfillment, delivery, and returns into one operational view. Built and managed in-house, the platform enables businesses to manage B2B, direct-toconsumer (DTC), and international fulfillment through a single interface, providing greater visibility and control as they grow.

Is the fulfilmentcrowd platform developed in-house?

What systems can the fulfilmentcrowd platform integrate with?

Can I manage B2B and DTC fulfillment in one system?

How does fulfilmentcrowd use customer feedback to improve its technology?

What is Delivery IQ?

How does fulfilmentcrowd's technology help businesses scale?

Why does fulfilmentcrowd invest in its own technology?